If you have a question, the eFax® Help Center has your answer. Learn about the setup process, how to send and receive faxes, where to change your account preferences, billing information and more.
eFax® is the world leader in online faxing, offering a fast, reliable fax service to customers around the world. eFax® lets you send and receive faxes via email, desktop or mobile app - available for both iOS and Android.
With no need for an extra fax line or a fax machine, businesses of all industries are saving money with eFax®. Imagine the savings – no toner, no phone bills and no repair costs. And with eFax®Cloud Storage, you don’t have to worry about losing a fax again.
Tired of printing out documents just to sign them? eFax® has the answer. With Electronic Signature, eFax® lets you save your signature and upload it to your account. You can use it at any time, for any document – no printing required.
As an eFax® customer, you get also avail of our full suite of Document Management Features:
eFax® is the most efficient way to receive and send faxes. As someone who travels 75% of the work week, I can still get all my faxes as they come in, and send out things whenever necessary from wherever I am. I can add my signature, store faxes, and view them on line.
It is a GREAT service.
Mark Smith, Coromega
The eFax® free trial gives you all the benefits of a full eFax® customer, risk free. You can send and receive faxes immediately via email, desktop or smartphone app - available for both iOS and Android. You can also take advantage of our full set of eFax® Document Management features.
Don't want to pay for a full eFax® membership? Cancel before your trial is over and we won’t charge you a thing.
NOTE: The free trial includes FREE sending and receiving of faxes within the limits stated in your offer.
Once you have signed up for your eFax® account, you will be able to start sending and receiving faxes immediately.
Anya Curry, Ambidextrous Services
"eFax has allowed me as a small business owner to control costs as well as stand next to major corporations".
Anyone can send you a fax. An eFax® number works just like a normal fax number. Your callers will never know the difference.
Want to send and receive faxes via email? Just register the email on your smartphone or tablet to your eFax® account. It’s that easy!
Online faxing is much more secure than faxing with an office (or public) fax machine. When you receive a fax, eFax®, will send you a notification email that contains a unique URL. Click on this URL and you will be taken to the eFax® My Account login over a Secure Sockets Layer (SSL) connection. Log in to eFax® My Account and your fax is ready to be viewed. It's simple, secure, and convenient.
NOTE: The eFax® Enhanced Security encryption technology provides maximum security for your faxes; however, you will not be able to receive faxes directly by email. Instead, you'll receive a notification of new faxes by email, but to view the fax you'll need to log in to your eFax® My Account.
Sending a fax with eFax® is easy! Choose from any of the following options convenient for you.
Send a fax online in a few seconds. Simply login to your eFax® online account and follow the steps below:
Sending a fax via email is so simple, just follow the steps below:
When you receive a fax to your eFax® number, you will receive an email notification to your email inbox.
All of your faxes, sent and received, are available in your eFax® online account. Never lose an important fax again!
To access your faxes simply login to your eFax® online account to see a copy of all of your sent and received faxes. All of your faxes will be archived here for the lifetime of your eFax® account.
With the eFax® you can receive your faxes straight to your smartphone or tablet.
Each time you send a fax, you will be sent a send confirmation receipt to your email address confirming the transmission.
You can also check the status of each fax in your eFax® online account or on our FREE eFax® app.
Once you have created your electronic signature, signing faxes with eFax® is easy. You will never have to print out a document just to sign it again. Simply receive it, sign it and resend it.
Located in your eFax® online account, the Message Centre is an online mailbox that lets you access your faxes anywhere you have a connection to the internet. In eFax® Message Centre; you can store an unlimited number of documents, sign faxes with your electronic signature, share large files up to 1GB and even use searchable faxing to find faxes easily.
eFax® Electronic Signature will change the way you sign documents. You will never have to print out a document just to sign it again.
Create an electronic version of your own signature and save it in your eFax® account. Your signature will be available for use wherever, whenever. Simply receive it, sign it and resend it.
A unique feature to eFax® is Large File Sharing which allows you to send large files of up to 3GB, without resulting in bounced or blocked email. Large File Sharing is a great way to share large files such as high resolution images, large presentations, even videos.
With eFax® Cloud Storage you will never lose an important fax again.
Each fax you send and receive is stored in the cloud for the life of your eFax® account. Together with searchable faxing; storing, searching and archiving faxes will never be a hassle again.
Each time you receive a fax, eFax® scans your fax and identifies certain keywords. We will then index those keywords, allowing you to search for specific fax content. You don’t need to do anything to index your faxes. They are indexed automatically upon arrival and should be available for search within minutes of receipt.
The following parts of your incoming fax will be scanned and indexed:
You can also apply custom keyword tags to your faxes for easy searching. All of these indexed keywords and custom tags are available in our FREE eFax® app too.
The eFax® app for Word gives you the freedom to manage your business documents and is an essential business tool for all professionals. The eFax® app for Word allows you to easily and conveniently send fax documents without leaving Word. Simply download the FREE eFax® app and start faxing the Word document you have right in front of you.
No longer tied to their office printer or fax machine, Word users can send business critical faxes -- contracts that close deals, POs that stock the shelves or invoices that trigger payments -- while on the move. Activities that were once limited to the office and to business hours are now done around the clock and via the cloud.
To login to your eFax® online account you must enter your eFax® login and PIN into the fields provided. Your eFax® login is your eFax® number in international format.
If you have a UK eFax® number of +44 (0)20 3147 4872, you would enter 442031474872
If you have an Irish eFax® number of +353 (0)1 656 4909, you would enter 35316564909
If you have a US eFax® number of +1 323 817 3207, you would enter 13238173207
To update the email address(es) on your eFax® account, login to your eFax® online account and go to the Preferences tab.
Remember: you can have up to five sending and five receiving email addresses associated with your account.
To update your billing information, login to your eFax® online account and go to the >Billing tab.
Did you know that we offer credit card, direct debit and bank transfer as valid payment methods for eFax®? To change your payment method, please call our customer support team on 0800 689 2050.
eFax® costs as little as £11 per month. That cost nets you the full range of eFax® features.
You can also save even more money with an annual eFax® package. For more information, call our sales team on +44 20 3147 4872
The initial faxes that you receive to your eFax® number each month are completely free.
The cost to send an individual fax is calculated based on the recipient’s location and the length of the document sent.
To close your account you can simply email email@example.com from the email address you registered with us on signup and include your eFax number also. We will then action your request and send you a cancellation email confirmation once complete. If you are unsure about closure, and wish to speak to our support team about other plans, offers or anything else, feel free to call our support team on +442039497354 and we will be happy to assist you further.